FAQ

Frequently asked questions

Shipping

Where is my product?


You can use the tracking order number available on your confirmation email to track your products live.




How much will it cost to deliver my order within UAE?


Shipping within the UAE will be charged at 10 AED up to 150 AED . Orders above 150 AED will be free of charge.




Do you deliver internationally?


Unfortunately at the moment we only deliver within the UAE. International shipping will be available in the future.





Payment

What payment methods do you accept?


We accept payment online only via Credit or Debit cards using PAYPAL. You do not need an account to use PayPal (although to make future purchases it might be useful!). Your details are stored with them. We do not maintain your card details. For more information on PayPal please check out their website: https://www.paypal.com/ae/ In the future we will also accept 2CHECKOUT.com You do not need to have an account with 2CHECKOUT for payment processing. You can use your Mastercard or Visa card on 2CHECKOUT even if you do not have an account with them




Do you store my credit card details?


No, we do not store any credit card details – as all card details are directly processed by PAYPAL or 2CHECKOUT. We do not have access to your credit card details.




In which currency will I be billed?


Online payments are accepted in UAE Dirhams (AED). The checkout page will clearly state the final price you will be charged in UAE Dirhams.





Wholesale

Do you do wholesale orders or branded products?


If you are interested if any of our products for your business or as custom branded products please contact us directly at sales@viridisecolife.com





General

I am often busy I often find it difficult to find the time to lead a more sustainable lifestyle, is there anything I can do?


Yes! There are any number of simple ways to lead a more sustainable lifestyle. Most of which only require behavioural changes not more time or money. For example, consiously choosing items at the grocery store that do not contain single use plastics. Refilling a water bottle could safe you time and money through not having to purchase new bottles of water. We will be continually providing tricks and tips through our blog posts and social media so please follow us and get involved.




If I have an idea that may help others become more sustainable in their daily lives, how can I share this with the community?


We actively encourage these ideas and would love them to be shared with our community. Please tag us on instagram and we will share these ideas on. We all need to share our sustinable ideas so collectively we can reduce the impact of the global environmental crisis.





Product Related

Are all your products sourced from sustainable materials?


Our products are fabricated from a number of different materials such as stainless steel, recycled plastic, nylon, cotton to name a few. All materials used are chosen to reduce the impact on the environment either through reuse or removing reliance on an otherwse harmful alternative. If plastics cannot be avoided within these products we look to use recycled plastics where possible




Do you have a returns and refund policy?


Yes! We strive to provide the best quality products that meet your sustainable needs, however if you are not 100% satisfied you can return the products within 14 days and receive a full refund. Please see our returns and refunds page for further details





Vic Brinquedos

Produtos

Show Room

Contato

11 5021-6761 / 11 5588-3684 / 11 5021-5729

vic@vicbrinquedos.com.br

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© 2019 Vic Brinquedos - Criado por La Petite Comunicação